September 14, 2015 From the Bull Penn
We aren’t running a business here and yet everyone of us is involved in customer service. While working, we provide customer service every time someone asks us a question or requires our help. With each interaction we can choose how we respond to the person making the request. We always have the opportunity to interact with collegiality and respect. In our 2014-2018 strategic plan, our department states that “We provide an atmosphere of mutual respect that promotes open sharing of ideas and viewpoints.” How we interact with each other when we are most stressed or with people whose personalities irritate us, is the true test of our core values. In our business the “customer” isn’t always right, but they always deserve to be treated with respect. Letting someone know that you can’t or won’t be able to help them can be done in a way that reminds them that they are valued.
Just in case you are wondering, I fail at the issues I am writing about, but I am constantly striving to do better. This note is a reminder to myself that I strive for collegiality and respect and according to the strategic plan, PPEM does too. I am hoping that in the coming months and years we will encourage each other to be even better at collegial relationships than we are today.
Here’s to a good week filled with enriching imprints.